Privacy Policy

Cellevia Labs (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to this Privacy Policy.

Information We Collect

We collect information you provide directly to us, information collected automatically, and information from third parties.

Information you provide:

  • Name, email address, phone number, and shipping/billing address
  • Payment information (processed by our payment providers; we do not store full card details)
  • Order details and correspondence with our support team
  • Any information you submit when contacting us or requesting a refund/replacement

Information collected automatically:

  • IP address, browser type, device information, operating system
  • Pages visited, time spent on the site, and referring URLs
  • Cookies and similar tracking technologies (see Section 5)

Information from third parties:

  • Shipping carriers and logistics partners (e.g., tracking and delivery status)
  • Payment processors (e.g., transaction confirmation)
  • AgeChecker.Net for age verification (see Section 2)
  • Analytics providers

We do not collect ID-related content. We do not collect, receive, or store copies of government-issued photo IDs, selfies with ID, ID numbers, or similar ID-related content. Age verification is handled by our third-party age-verification provider, AgeChecker.Net.

Age Verification; No Sales Under 21

We do not sell to anyone under 21. To comply with this requirement, we verify age before fulfilling orders.

We use AgeChecker.Net (https://agechecker.net/) to perform age verification. The verification process is handled directly by AgeChecker.Net during checkout.

  • AgeChecker.Net may collect your date of birth and personal information, and may request a government-issued photo ID and/or a selfie with ID where its verification process requires it.
  • Cellevia Labs does not collect any ID-related content. ID and selfie submissions are made directly to AgeChecker.Net, not to us.
  • We may receive a verification result or status from AgeChecker.Net (for example, whether age verification was passed), but we do not receive or store your ID images, selfies, or ID numbers.
  • AgeChecker.Net states that customer information is submitted over a secure network protected by 256-bit Advanced Encryption Standard; that the information is used solely for age verification and is never sold or shared; and that photo ID submissions are automatically deleted after its verification process. AgeChecker.Net also states that it may securely store certain customer information such as name and date of birth in a private offline database to recognize repeat customers.
  • AgeChecker.Net’s handling of your information is governed by its own privacy policy and terms. We encourage you to review them.
  • If we cannot verify that you are at least 21, we may cancel your order.

How We Use Your Information

We use your information to:

  • Confirm that you meet our minimum age requirement of 21
  • Process and fulfill orders, including shipping and delivery
  • Communicate about your order, including tracking and customer support
  • Handle cancellations, replacements, and refund requests
  • Improve our website, products, and services
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations
  • Send marketing communications only where permitted by law (you can opt out at any time)

How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business:

  • Service providers: Shipping carriers, payment processors, AgeChecker.Net for age verification, IT and hosting providers, analytics providers, and customer support tools
  • Legal compliance: When required by law, regulation, legal process, or to protect our rights, property, or safety
  • Business transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards

Third-party shipping partners handle delivery. Their use of your information is governed by their own privacy policies. AgeChecker.Net handles age verification and its own data practices as described in its privacy policy.

Cookies and Tracking

We use cookies and similar technologies to:

  • Keep your cart and session working
  • Remember preferences
  • Analyze site traffic and performance
  • Support marketing where permitted

You can control cookies through your browser settings. Disabling cookies may affect site functionality. Where required by law, we will request consent for non-essential cookies.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Age verification is performed by AgeChecker.Net. According to AgeChecker.Net, customer information is submitted over a secure network and protected by 256-bit Advanced Encryption Standard, and photo ID submissions are automatically deleted after its verification process.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including order records, refund and replacement handling, legal compliance, and dispute resolution. When no longer needed, we delete or anonymize information where practicable.

We do not retain ID-related content because we do not collect it. AgeChecker.Net retains and deletes verification information according to its own policies and practices.

Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Request a copy of your information in a portable format
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@cellevialabs.com. We may need to verify your identity before responding. We will respond within the time required by applicable law.

For requests relating to information submitted directly to AgeChecker.Net, please also contact AgeChecker.Net as described in its privacy policy.

Minors

Our website and products are not intended for anyone under 21. We do not knowingly sell to or collect personal information from anyone under 21. If we learn that someone under 21 has provided personal information or attempted to place an order, we will take appropriate steps to delete the information and cancel any related order, except where retention is required by law.

Third-Party Links

Our website may contain links to third-party sites, including AgeChecker.Net. We are not responsible for their privacy practices. Review their policies before providing personal information.

International Users

If you access our website from outside the country where our servers are located, your information may be transferred to, stored, and processed in another jurisdiction. We take steps to ensure appropriate safeguards where required.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of our website after changes means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

Email: support@cellevialabs.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

For questions about how AgeChecker.Net handles your information, please review AgeChecker.Net’s privacy policy at https://agechecker.net/.