Return & Refund Policy

Effective Date: November 01, 2026

This Return & Refund Policy explains when orders can be canceled, returned, replaced, or refunded. It should be read together with our Shipping Policy and Terms of Service. By placing an order with Cellevia Labs, you agree to this policy.

Order Cancellations

You can cancel an order before it ships. Contact us immediately after placing your order so we can attempt to hold it.

  • Approved cancellations are refunded
  • Once an order has shipped, it can only be refunded or replaced if we miss one of the shipping promises stated in our Shipping Policy.

Change of Mind

We do not accept returns or issue refunds for:

  • A change of mind
  • An ordering error on your side
  • A vial that arrived exactly as described
  • A vial that matches its certificate

Once a vial is in your hands and matches its certificate, the order is complete.

Opened vials cannot be returned under any circumstances. The only path for an opened vial is a purity failure confirmed by independent testing, as described in Section 4 below.

Damaged or Incorrect Shipments

If a vial arrives damaged, or you receive the wrong item, you qualify for a free replacement.

  • You must report the issue within 48 hours of delivery.
  • Once we confirm the problem, a replacement package ships at no cost within 2 business days.
  • We send a replacement rather than a cash refund, unless the item is out of stock. If the item is out of stock, we will refund it in full.

Refunds for Purity Issues

We refund or replace any vial that fails to match its stated purity in third-party testing you have carried out separately, when the report reaches us within 14 days of delivery.

If your independent lab results show the peptide does not meet the purity we listed, send us the report and we will process the refund or replacement.

Important requirements:

  • The results must come from independent testing you arranged on your own.
  • The lab must be ISO-certified and accredited.
  • Refunds do not apply to purity concerns without a third-party lab report from an ISO-certified and accredited lab.

5. What Is Not Covered

The following are not eligible for a refund or replacement:

  • Change of mind
  • Ordering errors
  • Vials that match their certificate
  • Claims made more than 14 days after delivery
  • Damage or shortages reported after 48 hours
  • Purity claims without an independent lab report

How to Request a Refund or Replacement

To request a refund or replacement, contact us at:

Email: support@cellevialabs.com
Subject line: Return/Refund Request – Order #[Your Order Number]

Please include:

  • Your order number
  • Full name
  • Delivery date
  • A clear description of the issue
  • Photos of damaged or incorrect items, if applicable
  • An independent lab report for purity claims, if applicable

We will review your request and respond with the next steps. Do not return opened vials unless we instruct you to do so. Unauthorized returns may be refused.

Refund Method and Processing

  • Approved cancellations are refunded as digital amount.
  • Damaged or incorrect shipments are replaced at no cost. If the item is out of stock, we issue a full refund.
  • Purity issues may be refunded or replaced after review of the independent lab report.
  • Approved refunds are issued to the original payment method where applicable, unless stated otherwise. Processing times may vary by payment provider.

Policy Updates

Cellevia Labs reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Cellevia Labs
Email: support@cellevialabs.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)