Shipping Policy

Effective Date: October 2026

At Cellivia Labs, we are committed to delivering your research peptides safely and efficiently. We understand that timeliness is critical for your research needs. Please review our shipping policy below for details regarding order processing, delivery timelines, and carrier information.

Order Processing & Fulfillment

We strive to process and fulfill all orders as quickly as possible.

  • Fulfillment Window: Once your order is placed, please allow up to 24 hours for processing. This applies to orders placed during standard business hours (Monday – Friday, excluding major holidays).
  • Order Cut-off: Orders placed after business hours or on weekends/holidays will begin processing on the next business day.
  • Verification: Please ensure your shipping address is accurate. Cellivia Labs is not responsible for delays caused by incorrect addresses provided at checkout.

Shipping & Delivery Timelines

To ensure the highest quality and security of our products, Cellivia Labs utilizes third-party logistics partners for all shipments.

  • Estimated Delivery: Most orders will be delivered within 1 to 5 business days after fulfillment.
  • Third-Party Handling: Because your order is handled by an external shipping partner, delivery times may vary. In some cases, delivery may take longer than 5 days due to carrier delays, weather conditions, or high volume.
  • Tracking: Once your order has been processed and handed over to the carrier, you will receive a tracking number via email.

Shipping Carriers

We reserve the right to choose the most reliable carrier for your destination. Common carriers used include USPS, UPS, and FedEx. The carrier is selected based on the shipping method chosen at checkout and your location.

Shipping Restrictions

  • P.O. Boxes: We currently do not ship to P.O. Boxes. Please provide a physical address for delivery.
  • International Shipping: [Insert details if you ship internationally, e.g., "We currently ship within the United States only." or "International shipping is available; however, the customer is responsible for all customs duties and import taxes."]

Change of Mind

We do not accept returns or issue refunds for a change of mind, an ordering error on your side, or a vial that arrived exactly as described. Once a vial is in your hands and matches its certificate, the order is complete.

Opened vials cannot be returned under any circumstances. The only path for an opened vial is a purity failure confirmed by independent testing, as described below.

Missing or Delayed Packages

While we aim for perfection, issues can occasionally arise with third-party carriers.

  • Lost or Stolen Packages: Cellivia Labs is not liable for packages that are marked as "Delivered" by the carrier but are missing from the delivery location. Please contact the carrier directly to file a claim.
  • Delays: If your order has not arrived within 7 business days from the date of fulfillment, please contact our support team. We will work with the carrier to investigate the delay.

Contact Us

If you have any questions about our Shipping Policy or need assistance with an order, please reach out to us:

  • Email: support@cellivialabs.com
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Cellivia Labs reserves the right to update this policy at any time. Changes will be posted on this page.